Operations

Vertex Connect

Advanced Telecom Interviewer-led 4 questions 2 exhibits

Vertex Connect must cut its call centre costs through operational improvements — a demanding exercise in judgement, insight and numeracy.

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The brief

Our client is a national telecommunication provider, Vertex Connect. The CEO of Vertex Connect contacted our consulting firm to help him understand how to improve Vertex Connect's profitability. As part of that effort, our client would like to reduce the call center costs for its mobile communication business unit.

How would you go about reducing the call centre costs of Vertex Connect's mobile business unit?

Structuring Judgement Numeracy Synthesis

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